At Trip Begin Limited, we prioritize your satisfaction and strive to deliver exceptional travel services. We understand that plans can change, and this Refund Policy outlines the conditions under which refunds are processed. By booking with us, you agree to adhere to the terms below.
1. General Refund Policy
Refunds are governed by the policies of service providers such as airlines, hotels, and other vendors. Trip Begin Limited acts as an intermediary and will assist in facilitating refunds according to the provider’s terms.
2. Eligibility for Refunds
Refund eligibility is determined by the type of service and the terms associated with your booking:
• Flights: Refunds depend on the airline’s cancellation policy. Non-refundable tickets may not be eligible for a refund.
• Hotels: Hotel cancellations are subject to the individual hotel’s refund policy. Some reservations may be non-refundable or require advance notice for cancellations.
• Tour Packages: Refunds for tour packages are subject to the cancellation terms specified at the time of booking. Certain elements of the package may not be refundable.
• Other Services: Refunds for additional services such as transportation or activities will depend on the respective provider’s policies.
3. Refund Process
To request a refund, follow these steps:
1. Contact Us: Email us at [email protected] or call +8809638077077 with your booking details.
2. Provide Documentation: Share your booking confirmation and payment receipt for verification.
3. Processing Time: Refunds are generally processed within 7–14 business days. However, the timeline may vary depending on the service provider’s policies.
4. Cancellation Charges
Cancellation charges depend on the nature of the booking and the timing of the cancellation:
• Within Deadline: Cancellations made within the allowed timeframe may incur minimal or no charges.
• Beyond Deadline: Cancellations after the deadline may result in higher charges or forfeiture of the refund.
5. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
• Bookings explicitly marked as non-refundable.
• No-shows where the traveler fails to arrive or utilize the service.
• Cancellations made after the provider’s specified deadline.
• Force majeure events (natural disasters, government restrictions, etc.) unless stated otherwise by the service provider.
6. Refund Method
Refunds will be processed using the original payment method:
• Credit/Debit Card: Refunds will be credited back to the card used for payment.
• Bank Transfer: Refunds will be transferred to the bank account provided during the refund request.
• Other Payment Methods: Refunds will follow the original mode of payment.
7. Additional Information
• Partial refunds for unused services depend on the provider’s terms.
• Service fees charged by Trip Begin Limited for booking or processing are non-refundable.
8. Contact Us
For questions or assistance with refunds, please contact us:
• Email: [email protected]
• Phone: +8809638077077
• Head Office: Hold: 77 (2nd Floor), Court Station Mor, Rajpara, Rajshahi-6201
Trip Begin Limited reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on our website. Please review this policy periodically for updates.