Refund eligibility depends on the product booked, the supplier or carrier rules, the fare conditions and the point in the journey when the request is made.
Trip Begin reviews each request against the supplier rules, booking status, payment status and any documented cancellation deadline linked to the reservation. Some products can be canceled automatically, while others require manual supplier approval before a refund decision can be confirmed.
Airline tickets, hotel reservations, activities, tours, eSIM and other products each follow their own supplier rules. In many cases Trip Begin must first receive supplier approval before a refund can be processed.
Where permitted, refunds are returned to the original payment method unless an alternative method is agreed in writing.
Even after Trip Begin or the supplier approves a refund, the credited amount may not appear immediately. Banks, card issuers, wallets and payment gateways can apply their own settlement and posting timelines, and foreign exchange differences may affect the final amount received where a booking involved multiple currencies.
For refund questions, contact Trip Begin using the same email address used at checkout and include your booking reference, traveler name and the payment date if available. This helps us trace the booking and related transaction records faster.
